Buy with Microsoft Merchant Services Return & Refund Policy

Last updated: March 6, 2023

Sellers who participate in Buy with Microsoft Merchant Services must follow a minimum standard for returns and refunds.

Return window: If a product is returnable, the return window to receive a refund will begin on the day the item was delivered, even if delivery was delayed.

Return shipping: The seller may require that the product be returned before issuing a refund. In this case, the seller will either send you a return shipping label or provide a US shipping address for you to return the product. The refund will be processed once the product is received by the seller and is confirmed to be in the same condition in which you received it. The seller must receive the returned product within 21 days of providing a shipping label or the return request will be closed, without a refund.

Sellers may charge a shipping fee for any of the following reasons for the return:

• Bought by mistake
• No longer needed
• Found a better product/price
• Do not like it
• Bought wrong size/color/quantity/style

The seller is also required to refund or ship a replacement/missing parts on request from a buyer for the following return reasons:

• Received damaged product
• Received wrong size/color/quantity/style
• Didn't match description
• Arrived too late
• Item wasn't delivered
• Didn't approve purchase
• Missing or broken parts
• Doesn't fit
• Poor packaging
• Low quality
• Item does not work
• Do not know how to use it

The seller may ask you to provide images of product you received before approving a refund. Once an item has been returned and the seller has issued a refund, it can take up to 14 days for you to receive it, depending on your payment method.

View Minimum Standards for Returns and Minimum Standards for Refunds